Joy Loyalty incident

Icons, image from our cdnapps.avada.io cannot be loaded due to SSL invalid

Major Resolved View vendor source →

Joy Loyalty experienced a major incident on October 24, 2025 affecting Joy Storefront, lasting 5s. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2025, 01:45 AM UTC
Resolved
Oct 24, 2025, 01:45 AM UTC
Duration
5s
Detected by Pingoru
Oct 24, 2025, 01:45 AM UTC

Affected components

Joy Storefront

Update timeline

  1. investigating Oct 24, 2025, 01:45 AM UTC

    Last 5 to 6 hours, customers encounter our widget loads our images from cdnapps.avada.io, which is invalid due to our domain SSL certificate not automatically renewed on Gitlab pages. We are not yet sure if this is a lagging effect AWS downtime incident. Normally, any SSL cert via GitLab Pages, GitHub page, or Cloudflare is renewed automatically. We reconnect our domain again and the SSL is working now.

  2. resolved Oct 24, 2025, 01:45 AM UTC

    This incident has been resolved.