Joy Loyalty incident

Many of our customer encountered error cannot connect their Klaviyo account

Minor Resolved View vendor source →

Joy Loyalty experienced a minor incident on November 16, 2025, lasting –. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2025, 05:00 PM UTC
Resolved
Nov 16, 2025, 05:00 PM UTC
Duration
–
Detected by Pingoru
Nov 16, 2025, 05:00 PM UTC

Update timeline

  1. resolved Nov 18, 2025, 01:59 PM UTC

    Many of our customer cannot connect their Klaviyo account; once connected, it is disconnected again. All previous connected integrations are working properly, but the newly-integrated connection encounters this issue. We fixed this issue and merchants who could not connect need to connect again.