Joy Loyalty incident

Entry reward bonus points not added to customer balance

Minor Resolved View vendor source →

Joy Loyalty experienced a minor incident on March 13, 2026 affecting Joy Management Portal, lasting 7s. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2026, 07:49 AM UTC
Resolved
Mar 13, 2026, 07:49 AM UTC
Duration
7s
Detected by Pingoru
Mar 13, 2026, 07:49 AM UTC

Affected components

Joy Management Portal

Update timeline

  1. investigating Mar 13, 2026, 07:49 AM UTC

    VIP tier entry reward bonus points recorded in activity log but not added to customer point balance. Issue affects stores using point-type entry rewards in VIP tier program.

  2. resolved Mar 13, 2026, 07:49 AM UTC

    This incident has been resolved.