Joy Loyalty incident

There has been report about POS extension sometimes does not load customer balance. We are actively investing it.

Minor Resolved View vendor source →

Joy Loyalty experienced a minor incident on April 3, 2026 affecting Joy Shopify Extensions, lasting 11d 12h. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2026, 04:57 PM UTC
Resolved
Apr 15, 2026, 05:18 AM UTC
Duration
11d 12h
Detected by Pingoru
Apr 03, 2026, 04:57 PM UTC

Affected components

Joy Shopify Extensions

Update timeline

  1. investigating Apr 03, 2026, 04:57 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 03, 2026, 04:57 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 08, 2026, 05:14 AM UTC

    A fix has been implemented and we are monitoring the results. We updated the POS extension to Shopify latest standard to make sure there is no more disruption

  4. resolved May 04, 2026, 05:18 AM UTC

    This incident has been resolved.