Joy Loyalty incident

Loyalty features not loading on new customer account page

Minor Resolved View vendor source →

Joy Loyalty experienced a minor incident on May 23, 2026 affecting Joy Shopify Extensions, lasting 9h 58m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2026, 04:36 AM UTC
Resolved
May 23, 2026, 02:35 PM UTC
Duration
9h 58m
Detected by Pingoru
May 23, 2026, 04:36 AM UTC

Affected components

Joy Shopify Extensions

Update timeline

  1. identified May 23, 2026, 04:36 AM UTC

    We're aware of an issue where Joy loyalty features (Loyalty Hub, rewards, VIP tier benefits, and B2B account details) may not load on the new customer account page for some merchants. Your storefront widget and admin app are not affected. A fix is being rolled out and we expect full resolution within 24-48 hours. No action needed on your end.

  2. resolved May 23, 2026, 02:35 PM UTC

    This issue has been fully resolved. Joy loyalty features — including Loyalty Hub, rewards, VIP tier benefits, and B2B account details — are now loading correctly on the new customer account page for all merchants. We apologize for any inconvenience this may have caused and thank you for your patience.