Jobber incident

Issue with viewing internal notes and sending emails with attachments

Jobber experienced a minor incident on November 26, 2025 affecting Web Application (Jobber Online) and API & Mobile Application (Jobber App), lasting 32m. The incident has been resolved; the full update timeline is below.

Started: Nov 26, 2025, 11:21 PM UTC
Resolved: Nov 26, 2025, 11:54 PM UTC
Duration: 32m
Detected by Pingoru: Nov 26, 2025, 11:21 PM UTC

Affected components

Web Application (Jobber Online)API & Mobile Application (Jobber App)

Update timeline

investigating Nov 26, 2025, 11:21 PM UTC

We are currently investigating an issue where attachments uploaded to internal notes are not viewable at this time. Emails with file attachments are also not being sent at this time. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.
resolved Nov 26, 2025, 11:54 PM UTC

We have fully investigated, and are no longer experiencing uploading attachments to notes, and sending emails with attachments. Our Engineering team is actively discussing how to prevent future disruptions similar to this one. If you continue to experience issues with viewing internal notes or sending emails with attachments, please reach out to Jobber Support. Thank you for your patience as we resolved this issue!