Jobber incident

Performance Issues with payments processed through Card readers and Tap to Pay

Minor Resolved View vendor source →

Jobber experienced a minor incident on December 12, 2025 affecting Jobber Payments and API & Mobile Application (Jobber App), lasting 4d 22h. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2025, 10:38 PM UTC
Resolved
Dec 17, 2025, 09:30 PM UTC
Duration
4d 22h
Detected by Pingoru
Dec 12, 2025, 10:38 PM UTC

Affected components

Jobber PaymentsAPI & Mobile Application (Jobber App)

Update timeline

  1. investigating Dec 12, 2025, 10:38 PM UTC

    We are currently investigating an issue affecting payments processed through Tap to Pay and card readers, which may impact any customers using these methods. Payments collected through Client hub, as well as payments entered manually in the app or on Jobber.com, are not affected. This may result in clients who attempted a payment through one of these methods seeing a pending payment through their online banking details. We recommend using one of the methods above while we work on a solution. We’ll share an update as soon as more information is available. We know how important reliable payments are for your business, and we appreciate your patience while we work to resolve this quickly.

  2. investigating Dec 15, 2025, 04:15 PM UTC

    We are continuing to investigate the issue affecting payments processed through Tap to Pay and card readers, which may impact any customers using these methods. Payments collected through Client hub, as well as payments entered manually in the app or through Jobber Online, are not affected. We recommend using one of the methods above while we work on a solution. We will share an update as soon as more information is available. We understand how important it is for Jobber Payments to be running smoothly for your business, and we greatly appreciate your patience at this time.

  3. identified Dec 16, 2025, 03:40 PM UTC

    We have identified the cause of the issue affecting payments processed through Tap to Pay and card readers for some users. Payments collected through Client hub, as well as payments entered manually in the app or through Jobber Online, are not affected. We recommend using one of these methods while we work on a solution. Our team will be continuing to update this page as soon as possible. We’ll share an update as soon as more information is available. We know how important reliable payments are for your business, and we greatly appreciate your patience while we work to resolve this quickly.

  4. monitoring Dec 16, 2025, 10:50 PM UTC

    A fix has been implemented for the issue affecting payments processed through Tap to Pay and card readers. Please update the Jobber App to version 6.60.2, which is now available in the App Store and Google Play Store. Our team will continue to monitor payments processed through Tap to Pay and card readers to ensure that users are no longer experiencing this issue. We greatly appreciate your patience, and will update as soon as we confirm that the issue has been fully resolved.

  5. resolved Dec 17, 2025, 09:30 PM UTC

    We have fully investigated, and are no longer experiencing issues with payments processed through Tap to Pay and card readers. Our Engineering team is actively discussing how to prevent future disruptions similar to this one. If you continue to experience issues with (symptom/known issue) please reach out to [email protected]. Thank you for your patience as we resolved this issue!