Jobber experienced a minor incident on December 30, 2025 affecting Web Application (Jobber Online) and API & Mobile Application (Jobber App) and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 30, 2025, 11:08 PM UTC
We are investigating an issue with delay SMS and email delivery. This may affect some users. We recommend that you do not retry sending any communications as it would result in multiples of the same being sent to your clients. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.
- monitoring Dec 30, 2025, 11:17 PM UTC
We are continuing to monitor the issue with delays to SMS & email delivery. We are seeing improvements in this. Some users may still be affected when sending SMS & email. We greatly appreciate your patience, and will update as soon as the issue has been resolved.
- resolved Dec 30, 2025, 11:51 PM UTC
We have fully investigated, and are no longer experiencing delays with SMS or email delivery. Our Engineering team is actively discussing how to prevent future disruptions similar to this one. If you continue to experience issues with SMS or email delivery, please reach out to [email protected]. Thank you for your patience as we resolved this issue!