Jobber incident
Non-Administrator users unable to access index pages
Jobber experienced a minor incident on January 7, 2026 affecting Web Application (Jobber Online), lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 07, 2026, 05:25 PM UTC
We are investigating an issue with Non-Adminstrator users accessing index pages through Jobber Online. This may affect Non-Administrator users attempting to access index pages for Clients, Requests, Quotes, Jobs and Invoices. We recommend that the affected users access these pages through the Jobber App as a temporary workaround. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.
- resolved Jan 07, 2026, 05:36 PM UTC
We have fully investigated, and are no longer experiencing issues with Non-Administrator users accessing index pages through Jobber Online. Affected users may need to refresh their browser page to regain access to Clients, Requests, Quotes, Jobs and Invoices index pages. Our Engineering team is actively discussing how to prevent future disruptions similar to this one. If you continue to experience issues with (symptom/known issue) please reach out to [email protected]. Thank you for your patience as we resolved this issue!