Jive Software incident
502 error originating from our CloudFront distribution
Jive Software experienced a critical incident on July 16, 2025 affecting Jive Cloud US Region and Jive Cloud EU Region, lasting 4d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 16, 2025, 04:54 PM UTC
We are currently experiencing a 502 error due to high traffic or a temporary configuration issue. Our team is actively investigating and working to restore full connectivity as quickly as possible. We’ll share further updates as soon as we have more information. Thank you for your patience and understanding.
- identified Jul 16, 2025, 10:44 PM UTC
Our engineering teams have identified the cause of the current service interruption and have begun the restoration process. Some customer environments have already been restored, and we are continuing to work urgently to bring all remaining services back online. We appreciate your patience and will continue to provide updates as we make further progress.
- monitoring Jul 17, 2025, 12:53 AM UTC
Service issue has been fixed and we are currently monitoring the systems.
- monitoring Jul 18, 2025, 12:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 21, 2025, 04:07 AM UTC
This incident has been resolved.