Jive Software incident

Kiln push\pull is slow or fail with 500 error code

Critical Resolved View vendor source →

Jive Software experienced a critical incident on July 24, 2025 affecting Kiln, lasting 8h 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2025, 03:09 PM UTC
Resolved
Jul 24, 2025, 11:45 PM UTC
Duration
8h 36m
Detected by Pingoru
Jul 24, 2025, 03:09 PM UTC

Affected components

Kiln

Update timeline

  1. investigating Jul 24, 2025, 03:09 PM UTC

    We are currently investigating an issue with Kiln pull\push functionality working slowly or failing with error 500.

  2. resolved Jul 24, 2025, 11:45 PM UTC

    Dear Customer, We are pleased to inform you that the issue affecting Kiln pull and push functionality has now been fully resolved. Our team has monitored the service and confirmed that it is operating normally. Thank you for your patience and understanding while we worked to restore full service. Kind regards, IgniteTech Support Team