Jive Software incident

FogBugz is slow or failing to load with 504 Gateway Timeout

Critical Resolved View vendor source →

Jive Software experienced a critical incident on August 4, 2025 affecting Website, lasting 13h 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2025, 02:05 PM UTC
Resolved
Aug 05, 2025, 03:21 AM UTC
Duration
13h 15m
Detected by Pingoru
Aug 04, 2025, 02:05 PM UTC

Affected components

Website

Update timeline

  1. investigating Aug 04, 2025, 02:05 PM UTC

    We are currently investigating an issue where FogBugz instance is slow or failing to load, resulting in 504 Gateway Timeout errors.

  2. monitoring Aug 04, 2025, 04:24 PM UTC

    A fix was implemented and we are monitoring the results.

  3. resolved Aug 05, 2025, 03:21 AM UTC

    The incident has been resolved.