Jive Software incident

Kiln push\pull is slow or fail with 500 error code

Major Resolved View vendor source →

Jive Software experienced a major incident on July 28, 2025 affecting Kiln, lasting 13d 21h. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2025, 10:55 PM UTC
Resolved
Aug 11, 2025, 08:46 PM UTC
Duration
13d 21h
Detected by Pingoru
Jul 28, 2025, 10:55 PM UTC

Affected components

Kiln

Update timeline

  1. investigating Jul 28, 2025, 10:55 PM UTC

    We are currently investigating an issue with the Kiln pull\push functionality working slowly or failing with error 500.

  2. investigating Jul 28, 2025, 11:51 PM UTC

    We are pleased to inform you that the issue affecting Kiln pull and push functionality has now been fully resolved. Our team continues to monitor the service and has confirmed that it is operating normally.

  3. resolved Aug 11, 2025, 08:46 PM UTC

    This incident has been resolved.