Jive Software incident

Some Fogbugz sites are failing to load due to JSON API errors

Major Resolved View vendor source →

Jive Software experienced a major incident on September 10, 2025 affecting API and Website, lasting 8h 13m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 07:42 PM UTC
Resolved
Sep 11, 2025, 03:56 AM UTC
Duration
8h 13m
Detected by Pingoru
Sep 10, 2025, 07:42 PM UTC

Affected components

APIWebsite

Update timeline

  1. investigating Sep 10, 2025, 07:42 PM UTC

    We’re investigating elevated 500 responses from the JSON API endpoint /api/0, which is causing site load failures.

  2. monitoring Sep 10, 2025, 08:02 PM UTC

    Service has stabilized. Errors from /api/0 (“Could not load /api/0 — 500 Internal Error”) have cleared, and sites are loading normally.

  3. resolved Sep 11, 2025, 03:56 AM UTC

    This incident has been resolved.