Jira Service Management Outage History

Jira Service Management had 57 outages in the last 2 years totaling 7h 8m of downtime — averaging 2.3 incidents per month.

There were 57 Jira Service Management outages since June 19, 2025 totaling 7h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://jira-service-management.status.atlassian.com

Minor August 7, 2025

Some JSM Users unable to access assets cloud

Detected by Pingoru: Aug 07, 2025, 07:39 PM UTC
Resolved: Aug 07, 2025, 09:57 PM UTC
Duration: 2h 17m

Affected: Authentication and User Management

Timeline · 3 updates

investigating Aug 07, 2025, 07:39 PM UTC

We are investigating reports of intermittent errors for assets cloud for Jira Service Management Cloud customers. We will provide more details once we identify the root cause.
investigating Aug 07, 2025, 08:54 PM UTC

We are still investigating an issue with JSM Assets Cloud that is impacting some Jira Service Management Cloud customers. We will provide more details within the next hour.
resolved Aug 07, 2025, 09:57 PM UTC

Between 13:38 UTC to 21:45 UTC some customers were unable to view JSM assets cloud for Jira Service Management. The root cause was due to a permissions change that caused non-admin users to lose access to JSM assets. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The issue has been resolved and the service is operating normally.

Read the full incident report →

Minor July 30, 2025

Degraded experience adding and accessing media attachments

Detected by Pingoru: Jul 30, 2025, 07:10 AM UTC
Resolved: Jul 30, 2025, 07:31 AM UTC
Duration: 21m

Affected: Jira Service Management WebService PortalOpsgenie Incident FlowOpsgenie Alert FlowOpsgenie Incident FlowOpsgenie Alert FlowJira Service Management Email RequestsAuthentication and User ManagementPurchasing & LicensingSignupAutomation for JiraAssist

Timeline · 2 updates

investigating Jul 30, 2025, 07:10 AM UTC

We are investigating an issue causing a degraded experience when adding attachments or accessing existing media content.
resolved Jul 30, 2025, 07:31 AM UTC

We have resolved the issue impacting adding/accessing media attachments across products. We will continue to monitor the situation.

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Major July 10, 2025

Intermittent failure in Forge app invocation

Detected by Pingoru: Jul 10, 2025, 08:32 AM UTC
Resolved: Jul 10, 2025, 08:55 AM UTC
Duration: 22m

Timeline · 2 updates

monitoring Jul 10, 2025, 08:32 AM UTC

We are investigating reports of intermittent errors for some Confluence, Jira Work Management, Jira Service Management, Jira, and Compass Cloud customers failing invocation, mostly scheduled triggers and smart links from 5:44 am UTC to 7:44 am UTC. We have put mitigations in place, and the errors have receded. We are monitoring the incident resolution. Customers will sometimes see errors in app functionality during this time and scheduled triggers might not work. We have replayed the scheduled triggers.
resolved Jul 10, 2025, 08:55 AM UTC

Between 10th July 5:44 am UTC to 7:44 am UTC, we experienced intermittent failure in some app funstionality(smart links, scheduled triggers) for Confluence, Jira Work Management, Jira Service Management, Jira, and Compass. The issue has been resolved and the service is operating normally. All scheduled triggers has been replayed.

Read the full incident report →

Major June 25, 2025

Issues affecting user syncing, Atlassian Administration

Detected by Pingoru: Jun 25, 2025, 09:38 AM UTC
Resolved: Jun 25, 2025, 10:57 AM UTC
Duration: 1h 19m

Affected: Authentication and User Management

Timeline · 4 updates

investigating Jun 25, 2025, 09:38 AM UTC

We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.
identified Jun 25, 2025, 10:21 AM UTC

We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.
monitoring Jun 25, 2025, 10:41 AM UTC

We have identified the root cause of the issue and have mitigated the problem. We are now monitoring closely.
resolved Jun 25, 2025, 10:57 AM UTC

Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.

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Major June 24, 2025

Users unable to open their Jira cloud products

Detected by Pingoru: Jun 24, 2025, 12:03 PM UTC
Resolved: Jun 24, 2025, 01:36 PM UTC
Duration: 1h 33m

Timeline · 2 updates

investigating Jun 24, 2025, 12:03 PM UTC

We are investigating an issue where multiple customers are unable to open their Jira cloud products. We will provide additional updates within the next hour.
resolved Jun 24, 2025, 01:36 PM UTC

The issue affecting Jira access, which occurred between June 24th 9:55 AM UTC and 11:08 AM UTC due to a service scaling problem, has been resolved, and the incident is now closed.

Read the full incident report →

Notice June 24, 2025

Attachment Loading Issue in C2C and Sandbox Migrations

Detected by Pingoru: Jun 24, 2025, 10:35 AM UTC
Resolved: Jun 24, 2025, 10:35 AM UTC
Duration: —

Timeline · 1 update

resolved Jun 24, 2025, 10:35 AM UTC

We have resolved an issue that affected attachment loading during C2C and Sandbox data copy migrations from 19-06-2025 18:00 UTC to 24-06-2025 08:49 UTC. If you encountered this issue, please delete the affected projects from the destination site and re-run the migration. For ongoing migrations, allow them to complete and then follow the same steps. For Sandbox FDC migrations, complete them as usual and re-run if needed. We appreciate your patience and cooperation.

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Notice June 19, 2025

Degraded performance in Opsgenie and JSM operations

Detected by Pingoru: Jun 19, 2025, 03:22 PM UTC
Resolved: Jun 19, 2025, 04:38 PM UTC
Duration: 1h 15m

Timeline · 3 updates

investigating Jun 19, 2025, 03:22 PM UTC

We are investigating degraded performance issues in Jira Service Management, Opsgenie, and Compass Cloud customers. We will provide more details within the next hour.
monitoring Jun 19, 2025, 03:42 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 19, 2025, 04:38 PM UTC

This incident has been resolved.

Read the full incident report →