Jira Service Desk Outage History

Jira Service Desk is up right now

Jira Service Desk had 57 outages in the last 2 years totaling 7h 8m of downtime — averaging 2.3 incidents per month.

There were 57 Jira Service Desk outages since June 19, 2025 totaling 7h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://jira-service-desk.status.atlassian.com

Minor August 7, 2025

Some JSM Users unable to access assets cloud

Detected by Pingoru
Aug 07, 2025, 07:39 PM UTC
Resolved
Aug 07, 2025, 09:57 PM UTC
Duration
2h 17m
Affected: Authentication and User Management
Timeline · 3 updates
  1. investigating Aug 07, 2025, 07:39 PM UTC

    We are investigating reports of intermittent errors for assets cloud for Jira Service Management Cloud customers. We will provide more details once we identify the root cause.

  2. investigating Aug 07, 2025, 08:54 PM UTC

    We are still investigating an issue with JSM Assets Cloud that is impacting some Jira Service Management Cloud customers. We will provide more details within the next hour.

  3. resolved Aug 07, 2025, 09:57 PM UTC

    Between 13:38 UTC to 21:45 UTC some customers were unable to view JSM assets cloud for Jira Service Management. The root cause was due to a permissions change that caused non-admin users to lose access to JSM assets. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The issue has been resolved and the service is operating normally.

Read the full incident report →

Minor July 30, 2025

Degraded experience adding and accessing media attachments

Detected by Pingoru
Jul 30, 2025, 07:10 AM UTC
Resolved
Jul 30, 2025, 07:31 AM UTC
Duration
21m
Affected: Jira Service Management WebService PortalOpsgenie Incident FlowOpsgenie Alert FlowOpsgenie Incident FlowOpsgenie Alert FlowJira Service Management Email RequestsAuthentication and User ManagementPurchasing & LicensingSignupAutomation for JiraAssist
Timeline · 2 updates
  1. investigating Jul 30, 2025, 07:10 AM UTC

    We are investigating an issue causing a degraded experience when adding attachments or accessing existing media content.

  2. resolved Jul 30, 2025, 07:31 AM UTC

    We have resolved the issue impacting adding/accessing media attachments across products. We will continue to monitor the situation.

Read the full incident report →

Major July 10, 2025

Intermittent failure in Forge app invocation

Detected by Pingoru
Jul 10, 2025, 08:32 AM UTC
Resolved
Jul 10, 2025, 08:55 AM UTC
Duration
22m
Affected: Jira Service Management WebService PortalOpsgenie Incident FlowOpsgenie Alert FlowOpsgenie Incident FlowOpsgenie Alert FlowJira Service Management Email RequestsAuthentication and User ManagementPurchasing & LicensingSignupAutomation for JiraAssist
Timeline · 2 updates
  1. monitoring Jul 10, 2025, 08:32 AM UTC

    We are investigating reports of intermittent errors for some Confluence, Jira Work Management, Jira Service Management, Jira, and Compass Cloud customers failing invocation, mostly scheduled triggers and smart links from 5:44 am UTC to 7:44 am UTC. We have put mitigations in place, and the errors have receded. We are monitoring the incident resolution. Customers will sometimes see errors in app functionality during this time and scheduled triggers might not work. We have replayed the scheduled triggers.

  2. resolved Jul 10, 2025, 08:55 AM UTC

    Between 10th July 5:44 am UTC to 7:44 am UTC, we experienced intermittent failure in some app funstionality(smart links, scheduled triggers) for Confluence, Jira Work Management, Jira Service Management, Jira, and Compass. The issue has been resolved and the service is operating normally. All scheduled triggers has been replayed.

Read the full incident report →

Major June 25, 2025

Issues affecting user syncing, Atlassian Administration

Detected by Pingoru
Jun 25, 2025, 09:38 AM UTC
Resolved
Jun 25, 2025, 10:57 AM UTC
Duration
1h 19m
Affected: Authentication and User Management
Timeline · 4 updates
  1. investigating Jun 25, 2025, 09:38 AM UTC

    We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.

  2. identified Jun 25, 2025, 10:21 AM UTC

    We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.

  3. monitoring Jun 25, 2025, 10:41 AM UTC

    We have identified the root cause of the issue and have mitigated the problem. We are now monitoring closely.

  4. resolved Jun 25, 2025, 10:57 AM UTC

    Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.

Read the full incident report →

Major June 24, 2025

Users unable to open their Jira cloud products

Detected by Pingoru
Jun 24, 2025, 12:03 PM UTC
Resolved
Jun 24, 2025, 01:36 PM UTC
Duration
1h 33m
Affected: Jira Service Management WebService PortalOpsgenie Incident FlowOpsgenie Alert FlowOpsgenie Incident FlowOpsgenie Alert FlowJira Service Management Email RequestsAuthentication and User ManagementPurchasing & LicensingSignupAutomation for JiraAssist
Timeline · 2 updates
  1. investigating Jun 24, 2025, 12:03 PM UTC

    We are investigating an issue where multiple customers are unable to open their Jira cloud products. We will provide additional updates within the next hour.

  2. resolved Jun 24, 2025, 01:36 PM UTC

    The issue affecting Jira access, which occurred between June 24th 9:55 AM UTC and 11:08 AM UTC due to a service scaling problem, has been resolved, and the incident is now closed.

Read the full incident report →

Notice June 24, 2025

Attachment Loading Issue in C2C and Sandbox Migrations

Detected by Pingoru
Jun 24, 2025, 10:35 AM UTC
Resolved
Jun 24, 2025, 10:35 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 24, 2025, 10:35 AM UTC

    We have resolved an issue that affected attachment loading during C2C and Sandbox data copy migrations from 19-06-2025 18:00 UTC to 24-06-2025 08:49 UTC. If you encountered this issue, please delete the affected projects from the destination site and re-run the migration. For ongoing migrations, allow them to complete and then follow the same steps. For Sandbox FDC migrations, complete them as usual and re-run if needed. We appreciate your patience and cooperation.

Read the full incident report →

Notice June 19, 2025

Degraded performance in Opsgenie and JSM operations

Detected by Pingoru
Jun 19, 2025, 03:22 PM UTC
Resolved
Jun 19, 2025, 04:38 PM UTC
Duration
1h 15m
Timeline · 3 updates
  1. investigating Jun 19, 2025, 03:22 PM UTC

    We are investigating degraded performance issues in Jira Service Management, Opsgenie, and Compass Cloud customers. We will provide more details within the next hour.

  2. monitoring Jun 19, 2025, 03:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 19, 2025, 04:38 PM UTC

    This incident has been resolved.

Read the full incident report →