Jira Service Desk incident

Jira, JWM and JSM Email Automations delays for some users

Major Resolved View vendor source →

Jira Service Desk experienced a major incident on June 13, 2025 affecting Automation for Jira, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2025, 05:40 AM UTC
Resolved
Jun 13, 2025, 07:11 AM UTC
Duration
1h 31m
Detected by Pingoru
Jun 13, 2025, 05:40 AM UTC

Affected components

Automation for Jira

Update timeline

  1. investigating Jun 13, 2025, 05:40 AM UTC

    We are aware of some customers having delays receiving emails from their Jira, JWM and JSM automations. Our team is looking into this issue with urgency and will provide further update when available.

  2. resolved Jun 13, 2025, 07:11 AM UTC

    The issues causing delayed emails from Jira have been resolved, and services are functioning normally for all affected users.