Jira Service Desk incident

Child work item panel is not loading intermitently

Major Resolved View vendor source →

Jira Service Desk experienced a major incident on June 17, 2025 affecting Jira Service Management Web, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2025, 08:07 AM UTC
Resolved
Jun 17, 2025, 09:31 AM UTC
Duration
1h 23m
Detected by Pingoru
Jun 17, 2025, 08:07 AM UTC

Affected components

Jira Service Management Web

Update timeline

  1. identified Jun 17, 2025, 08:07 AM UTC

    We are investigating reports of intermittent errors for Jira Work Management, Jira Service Management, and Jira Cloud customers for child work item panel. We will provide more details once we identify the root cause.

  2. identified Jun 17, 2025, 08:21 AM UTC

    We continue to work on resolving the child work item panel for Jira Work Management, Jira Service Management, and Jira. We have identified the root cause and expect recovery shortly.

  3. monitoring Jun 17, 2025, 08:54 AM UTC

    We have identified the root cause of the intermittent errors for child work item panel and have mitigated the problem. We are now monitoring closely.

  4. resolved Jun 17, 2025, 09:31 AM UTC

    Between 2:12 UTC to 08:45 UTC, we experienced child work item panel not loading intermittently for Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.