Jira Service Desk incident

Degraded performance in Opsgenie and JSM operations

Notice Resolved View vendor source →

Jira Service Desk experienced a notice incident on June 17, 2025, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2025, 12:37 PM UTC
Resolved
Jun 17, 2025, 12:47 PM UTC
Duration
10m
Detected by Pingoru
Jun 17, 2025, 12:37 PM UTC

Update timeline

  1. investigating Jun 17, 2025, 12:37 PM UTC

    We are investigating cases of degraded performance for some Jira Service Management and Opsgenie Cloud customers. We will provide more details within the next hour.

  2. monitoring Jun 17, 2025, 12:39 PM UTC

    We have identified the root cause of the performance degraded service and have mitigated the problem. We are now monitoring closely.

  3. resolved Jun 18, 2025, 05:23 AM UTC

    This incident has been resolved, and Jira Service Management is back in operational mode.