Jira Service Desk incident

Users unable to open their Jira cloud products

Major Resolved View vendor source →

Jira Service Desk experienced a major incident on June 24, 2025 affecting Jira Service Management Web and Service Portal and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2025, 12:03 PM UTC
Resolved
Jun 24, 2025, 01:36 PM UTC
Duration
1h 33m
Detected by Pingoru
Jun 24, 2025, 12:03 PM UTC

Affected components

Jira Service Management WebService PortalOpsgenie Incident FlowOpsgenie Alert FlowOpsgenie Incident FlowOpsgenie Alert FlowJira Service Management Email RequestsAuthentication and User ManagementPurchasing & LicensingSignup

Update timeline

  1. investigating Jun 24, 2025, 12:03 PM UTC

    We are investigating an issue where multiple customers are unable to open their Jira cloud products. We will provide additional updates within the next hour.

  2. resolved Jun 24, 2025, 01:36 PM UTC

    The issue affecting Jira access, which occurred between June 24th 9:55 AM UTC and 11:08 AM UTC due to a service scaling problem, has been resolved, and the incident is now closed.