Jira Product Discovery Outage History

Jira Product Discovery is up right now

Jira Product Discovery had 12 outages in the last 2 years totaling 204h 47m of downtime — averaging 0.5 incidents per month.

There were 12 Jira Product Discovery outages since May 20, 2025 totaling 204h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://jira-product-discovery.status.atlassian.com

Critical May 14, 2026

Users experiencing issues accessing multiple Atlassian products

Detected by Pingoru
May 14, 2026, 05:11 AM UTC
Resolved
May 14, 2026, 06:48 AM UTC
Duration
1h 37m
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 7 updates
  1. identified May 14, 2026, 05:11 AM UTC

    Further confirmations of impacted products have now been added to the incident. Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.

  2. identified May 14, 2026, 05:24 AM UTC

    It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident. We are continuing to receive reports about expanded product impact resulting from this incident. While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information. We will provide further update within one hour, or sooner as further information becomes available.

  3. identified May 14, 2026, 05:34 AM UTC

    Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products. At this time, Atlassian customers should also be able to once again raise support requests with our team. We will provide further update within an hour as we are able to progress mitigating this issue.

  4. monitoring May 14, 2026, 05:43 AM UTC

    Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.

  5. monitoring May 14, 2026, 06:39 AM UTC

    We are now able to see recovery for all impacted products, and users should be able to access their products as expected. Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

  6. monitoring May 14, 2026, 06:40 AM UTC

    We are now able to see recovery for all impacted products, and users should be able to access their products as expected. Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.

  7. resolved May 14, 2026, 06:48 AM UTC

    All products and services impacted by this incident should now be fully recovered, and this incident is resolved.

Read the full incident report →

Major March 10, 2026

Automation events delayed for some customers in the APAC region

Detected by Pingoru
Mar 10, 2026, 12:06 AM UTC
Resolved
Mar 10, 2026, 12:59 AM UTC
Duration
52m
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 4 updates
  1. investigating Mar 10, 2026, 12:06 AM UTC

    We are aware of customers experiencing delays with their automations within Jira, Jira Service Management, Jira Work Management, Jira Product Discovery and Confluence. Our team is investigating with urgency and we will provide an update within one hour.

  2. identified Mar 10, 2026, 12:15 AM UTC

    Our team has now identified the cause of this issue relating to delayed automation events and has put a hotfix in place to help restore automation performance. We will continue to monitor performance as the backlog of issues is now being processed.

  3. monitoring Mar 10, 2026, 12:51 AM UTC

    The performance degradation of automations has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.

  4. resolved Mar 10, 2026, 12:59 AM UTC

    On 9 March UTC, Automation users in the APAC region may have experienced performance degradation within Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, Confluence. The issue has now been resolved, and the service is operating normally for all affected customers.

Read the full incident report →

Minor January 28, 2026

Degraded performance of Jira, JPD, and JSM in eu-west-1

Detected by Pingoru
Jan 28, 2026, 06:12 PM UTC
Resolved
Jan 28, 2026, 07:42 PM UTC
Duration
1h 30m
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 3 updates
  1. identified Jan 28, 2026, 06:12 PM UTC

    We are actively investigating an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view. We will share updates here in one hour or as more information becomes available.

  2. identified Jan 28, 2026, 06:50 PM UTC

    We are continuing to investigate an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view. We will share updates here in one hour or as more information becomes available.

  3. resolved Jan 28, 2026, 07:42 PM UTC

    On Jan 28, 2026, Jira, Jira Product Discovery, and Jira Service Management users in eu-west-1 region may have experienced delays in viewing recently submitted updates on the web page and/or mobile apps. Updates continued to process successfully during the incident. There are no actions needed from customers. The issue has now been resolved, and the service is operating normally for all affected customers.

Read the full incident report →

Minor December 15, 2025

Degraded performance of Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo

Detected by Pingoru
Dec 15, 2025, 04:16 PM UTC
Resolved
Dec 15, 2025, 07:01 PM UTC
Duration
2h 45m
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 5 updates
  1. identified Dec 15, 2025, 04:16 PM UTC

    We are actively investigating reports of performance degradation affecting Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo. We'll share updates here as more information is available.

  2. identified Dec 15, 2025, 04:26 PM UTC

    We are actively investigating reports of performance degradation affecting Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, and Rovo. We'll share updates here as more information is available.

  3. identified Dec 15, 2025, 04:47 PM UTC

    We have identified the cause of the issue, and our teams are diligently working on mitigations. We're currently seeing signs of improvements. We'll continue to share additional updates here in 60 minutes or as more information becomes available.

  4. identified Dec 15, 2025, 05:47 PM UTC

    Our teams are continuing to implement mitigations. Error rates have decreased across all products and we are seeing improvements. We will continue to provide updates here in 60 minutes or as more information becomes available.

  5. resolved Dec 15, 2025, 07:01 PM UTC

    On December 15th, 2025, Admin Hub, Atlassian Analytics, Confluence Cloud, Ecosystem, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo users in the prod-us-east region may have experienced performance degradations and errors on the web page and mobile apps. The issue has now been resolved, and the service is operating normally for all affected customers.

Read the full incident report →

Major June 24, 2025

Users unable to open their Jira cloud products

Detected by Pingoru
Jun 24, 2025, 12:03 PM UTC
Resolved
Jun 24, 2025, 01:36 PM UTC
Duration
1h 33m
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 2 updates
  1. investigating Jun 24, 2025, 12:03 PM UTC

    We are investigating an issue where multiple customers are unable to open their Jira cloud products. We will provide additional updates within the next hour.

  2. resolved Jun 24, 2025, 01:36 PM UTC

    The issue affecting Jira access, which occurred between June 24th 9:55 AM UTC and 11:08 AM UTC due to a service scaling problem, has been resolved, and the incident is now closed.

Read the full incident report →

Major June 23, 2025

Small cohort of customers are unable to access JPD

Detected by Pingoru
Jun 23, 2025, 12:42 PM UTC
Resolved
Jun 23, 2025, 01:25 PM UTC
Duration
42m
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 2 updates
  1. investigating Jun 23, 2025, 12:42 PM UTC

    We are investigating reports of Jira Product Discovery being unavailable for a small cohort of customers.

  2. resolved Jun 23, 2025, 01:25 PM UTC

    The small cohort of Jira Product Discovery customers no longer face any issues in accessing their JPD Sites. We are implementing measures to prevent similar issues from occurring in the future.

Read the full incident report →

Notice June 4, 2025

Customers may experience delays receiving emails

Detected by Pingoru
Jun 04, 2025, 05:17 PM UTC
Resolved
Jun 04, 2025, 08:59 PM UTC
Duration
3h 41m
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 2 updates
  1. investigating Jun 04, 2025, 05:17 PM UTC

    We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas and Compass Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.

  2. resolved Jun 04, 2025, 05:59 PM UTC

    Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass. The issue has been resolved and the service is operating normally.

Read the full incident report →