Users experiencing issues accessing multiple Atlassian products
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Jira Core Outage History
Jira Core is up right nowJira Core had 50 outages in the last 2 years totaling 272h 38m of downtime — averaging 2.1 incidents per month.
There were 50 Jira Core outages since October 22, 2024 totaling 272h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.
Multiple Atlassian services are experiencing issues
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 12 updates
Jira users unable to log time while on business board
Affected: Create and edit
Timeline · 3 updates
- investigating May 06, 2026, 03:18 AM UTC
We are investigating reports of users unable to log time while on business board. Our engineering teams are actively investigating and working to resolve the issue. We will provide more updates in next 1 hour.
- identified May 06, 2026, 04:16 AM UTC
Our engineering teams have identified the cause and are in process of deploying a fix. We will share further updates in next 3 hours, or sooner if we have any meaningful developments to report.
- resolved May 06, 2026, 06:39 AM UTC
The issue causing Jira users inability to log time on business board has been resolved. A fix was deployed to address the problem and the service is operating normally for all affected customers.
The Work Item view experience of Jira is restored
Affected: Viewing contentCreate and edit
Timeline · 5 updates
Disrupted Rovo availability for Automation rules
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 5 updates
- investigating Apr 14, 2026, 12:12 PM UTC
We are actively investigating reports of a partial service disruption affecting Rovo, specifically for customers using automation rules that invoke Rovo agents. Some customers may find that these automations are not completing as expected. We'll share updates here as more information becomes available.
- investigating Apr 14, 2026, 12:25 PM UTC
We have identified that this incident also affects automation rules in Confluence that use Rovo agents. We are investigating and will provide updates as we learn more.
- identified Apr 14, 2026, 02:11 PM UTC
We have identified the issue, and our teams are working to resolve it and restore normal operations as quickly as possible. We will provide further updates as they become available.
- monitoring Apr 14, 2026, 03:46 PM UTC
The issue has been resolved, and services are now operating normally for all affected customers. We will continue to monitor closely to confirm stability.
- resolved Apr 14, 2026, 04:11 PM UTC
On April 14, 2026, affected users may have experienced some service disruption with automation rules that use Rovo agents. The issue has now been resolved, and the service is operating normally for all affected customers.
Users experiencing issues with login across Atlassian products
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 4 updates
Automation events delayed for some customers in the APAC region
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 4 updates
- investigating Mar 10, 2026, 12:06 AM UTC
We are aware of customers experiencing delays with their automations within Jira, Jira Service Management, Jira Work Management, Jira Product Discovery and Confluence. Our team is investigating with urgency and we will provide an update within one hour.
- identified Mar 10, 2026, 12:15 AM UTC
Our team has now identified the cause of this issue relating to delayed automation events and has put a hotfix in place to help restore automation performance. We will continue to monitor performance as the backlog of issues is now being processed.
- monitoring Mar 10, 2026, 12:51 AM UTC
The performance degradation of automations has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.
- resolved Mar 10, 2026, 12:59 AM UTC
On 9 March UTC, Automation users in the APAC region may have experienced performance degradation within Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, Confluence. The issue has now been resolved, and the service is operating normally for all affected customers.
Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products
Affected: Notifications
Timeline · 3 updates
Degraded performance of Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 4 updates
- identified Dec 15, 2025, 04:26 PM UTC
We are actively investigating reports of performance degradation affecting Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, and Rovo. We'll share updates here as more information is available.
- identified Dec 15, 2025, 04:47 PM UTC
We have identified the cause of the issue, and our teams are diligently working on mitigations. We're currently seeing signs of improvements. We'll continue to share additional updates here in 60 minutes or as more information becomes available.
- identified Dec 15, 2025, 05:47 PM UTC
Our teams are continuing to implement mitigations. Error rates have decreased across all products and we are seeing improvements. We will continue to provide updates here in 60 minutes or as more information becomes available.
- resolved Dec 15, 2025, 07:02 PM UTC
On December 15th, 2025, Admin Hub, Atlassian Analytics, Confluence Cloud, Ecosystem, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo users in the prod-us-east region may have experienced performance degradations and errors on the web page and mobile apps. The issue has now been resolved, and the service is operating normally for all affected customers.
Degraded Performance for Some Jira Users
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 5 updates
- investigating Dec 01, 2025, 05:24 PM UTC
We are investigating an incident affecting Jira Work Management, Jira, and Jira Service Management. We will provide updates via Statuspage shortly. The ability to view issues and boards is experiencing degraded performance for some users. Customers may notice a slowdown in accessing these functionalities.
- investigating Dec 01, 2025, 05:26 PM UTC
We are still investigating an issue with functionality that is mainly affected by Sandboxes and impacting some Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within 2 hours.
- investigating Dec 01, 2025, 05:30 PM UTC
We are still investigating an issue with functionality that is mainly affected by Sandboxes and impacting some Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within 2 hours.
- investigating Dec 01, 2025, 06:26 PM UTC
We are still investigating an issue with functionality that is mainly affected by Sandboxes and impacting some Jira Work Management, Jira Service Management, and Jira Cloud customers. We will provide more details within 2 hours.
- resolved Dec 01, 2025, 06:26 PM UTC
Impact Jira Software users experienced degraded performance affecting their ability to view issues and boards. Users may have encountered an error or slowdown during this time. Current Status The situation is currently mitigated due to actions taken on the affected systems, leading to a stabilization of services. Next Steps The team is actively monitoring the systems.
Some users are unable to send emails from Jira
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 4 updates
- identified Nov 15, 2025, 04:29 PM UTC
We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users. In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery. We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.
- identified Nov 15, 2025, 09:36 PM UTC
We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users. In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery. We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.
- monitoring Nov 15, 2025, 09:36 PM UTC
We were experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This affected authentication for some users. After scaling our internal services, we have observed a reduction in timeout errors with reliability metrics returning to normal. We apologize for any inconvenience this may have caused.
- resolved Nov 17, 2025, 11:50 AM UTC
The issue has been resolved. All systems are healthy and fully operational, with no further problems observed in sending emails from Jira.
Jira Platform Incident - viewIssue and createIssue Service Disruption
Affected: Viewing content
Timeline · 2 updates
- investigating Oct 27, 2025, 04:33 PM UTC
Impact Jira Software users are experiencing service degradation in viewIssue and createIssue. This issue affects multiple regions, with noticeable impacts on user functionalities across these experiences. This is potentially affecting Jira Service Management and Jira Work Management. Next Steps - The team is investigating and further communications will be provided in 60 minutes.
- resolved Oct 27, 2025, 05:50 PM UTC
Between 15:09 UTC to 17:16 UTC, some customers experienced partial outage for Jira Work Management, Jira Service Management, and Jira viewIssue, createIssue and editIssue caused by a faulty code rollout. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The root cause is still being investigated and will be provided in the post incident review. The conditions that cause the errors are being addressed and we're actively working on a permanent fix. The issue has been resolved and the services are operating normally.
Atlassian Cloud Services impacted
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 25 updates
Unable to perform UI Operations
Affected: Automation for Jira
Timeline · 4 updates
- investigating Oct 15, 2025, 01:43 PM UTC
UI based Customer interactions are currently degraded and our team is actively investigating the same. We shall keep you informed of the progress in next 2 hours.
- investigating Oct 15, 2025, 02:34 PM UTC
Atlassian team is actively investigating the issue with UI based Customer interactions. Existing automation rules continue to run without any issue. Accessing automation rules and creating new automation rules could lead to intermittent failures. We shall keep you informed of the progress in next 2 hours, if not sooner.
- monitoring Oct 15, 2025, 03:26 PM UTC
We have recovered from a issue which saw degraded Automation experience. Impact Some Customers using Jira, Confluence, and Jira Service Management were not able to create or update Automation rules, and some Automation rules which triggered webhooks might have been throttled and require re-running. Current Status The incident has been mitigated and we continue to investigate the cause of this incident Next Steps We are continuing to monitor the service, and will provide further updates in the next two hours
- resolved Oct 15, 2025, 04:16 PM UTC
Between 14:00 UTC to 16:00 UTC, we experienced automation rule functionality degradation for Confluence, Jira Work Management, Jira Service Management, and Jira. Impact Some customers using Jira, Confluence, and Jira Service Management were not able to create or update Automation rules, and some Automation rules which triggered webhooks might have been throttled and require re-running. Approximately 50 percent of Automation API calls were affected in the us-east-1 region with customers receiving 429 status codes. Current Status The incident has been mitigated by increasing the API Gateway rate limit service quota and disabling the internal service that was causing high traffic volume. Next Steps We are conducting a root cause analysis of the internal service. A post incident review will be conducted.
Degraded performance to multiple Atlassian experiences
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 5 updates
Degraded performance in Confluence and Jira for Microsoft Edge users
Timeline · 6 updates
Custom Fields loses values after submission on Global Issue Create Screen
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 5 updates
- investigating Aug 07, 2025, 10:25 PM UTC
We are aware of the fact that customers are facing issues with using Forge app created custom fields. The issue is that the the data selected or typed in the field is cleared when the focus is lost. However, even though the data looks like it is no longer present, the system has still stored it. Therefore, as a workaround, users can ignore the fact that the data is no longer visible and Click Issue create anyway. We are actively looking into the root cause to remediate this issue promptly.
- identified Aug 07, 2025, 11:57 PM UTC
We continue to work on resolving the functionality impacted for Forge custom fields on Jira Work Management and Jira. We have identified the root cause and expect recovery shortly.
- identified Aug 08, 2025, 05:08 AM UTC
Our intended resolution for the issue impacting Forge custom fields on Jira Work Management and Jira is taking longer than expected. Our team is continuing to work on this issue with urgency and we will provide an update as soon as possible.
- identified Aug 08, 2025, 09:16 AM UTC
Our team continues to work on restoring full functionality. The fix is currently being deployed across all regions. Some users can already start noticing improvements. The next update will be provided as soon as the issue is fully resolved.
- resolved Aug 08, 2025, 12:18 PM UTC
Between 02:00 am UTC and 11:57 am UTC, we experienced issues with custom fields created by the Forge app for Jira Work Management and Jira. The issue has been resolved, and the service is now operating normally.
Degraded experience adding and accessing media attachments
Affected: Viewing contentCreate and edit
Timeline · 2 updates
- investigating Jul 30, 2025, 07:10 AM UTC
We are investigating an issue causing a degraded experience when adding attachments or accessing existing media content.
- resolved Jul 30, 2025, 07:31 AM UTC
We have resolved the issue impacting adding/accessing media attachments across products. We will continue to monitor the situation.
Intermittent failure in Forge app invocation
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 2 updates
- monitoring Jul 10, 2025, 08:32 AM UTC
We are investigating reports of intermittent errors for some Confluence, Jira Work Management, Jira Service Management, Jira, and Compass Cloud customers failing invocation, mostly scheduled triggers and smart links from 5:44 am UTC to 7:44 am UTC. We have put mitigations in place, and the errors have receded. We are monitoring the incident resolution. Customers will sometimes see errors in app functionality during this time and scheduled triggers might not work. We have replayed the scheduled triggers.
- resolved Jul 10, 2025, 08:55 AM UTC
Between 10th July 5:44 am UTC to 7:44 am UTC, we experienced intermittent failure in some app funstionality(smart links, scheduled triggers) for Confluence, Jira Work Management, Jira Service Management, Jira, and Compass. The issue has been resolved and the service is operating normally. All scheduled triggers has been replayed.
Issues affecting user syncing, Atlassian Administration
Affected: Administration
Timeline · 4 updates
- investigating Jun 25, 2025, 09:38 AM UTC
We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.
- identified Jun 25, 2025, 10:21 AM UTC
We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.
- monitoring Jun 25, 2025, 10:41 AM UTC
We have identified the root cause of the issue and have mitigated the problem. We are now monitoring closely.
- resolved Jun 25, 2025, 10:57 AM UTC
Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.
Users unable to open their Jira cloud products
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 2 updates
- investigating Jun 24, 2025, 12:03 PM UTC
We are investigating an issue where multiple customers are unable to open their Jira cloud products. We will provide additional updates within the next hour.
- resolved Jun 24, 2025, 01:36 PM UTC
The issue affecting Jira access, which occurred between June 24th 9:55 AM UTC and 11:08 AM UTC due to a service scaling problem, has been resolved, and the incident is now closed.
Child work item panel is not loading intermitently
Affected: Viewing content
Timeline · 4 updates
- identified Jun 17, 2025, 08:07 AM UTC
We are investigating reports of intermittent errors for Jira Work Management, Jira Service Management, and Jira Cloud customers for child work item panel. We will provide more details once we identify the root cause.
- identified Jun 17, 2025, 08:21 AM UTC
We continue to work on resolving the child work item panel for Jira Work Management, Jira Service Management, and Jira. We have identified the root cause and expect recovery shortly.
- monitoring Jun 17, 2025, 08:54 AM UTC
We have identified the root cause of the intermittent errors for child work item panel and have mitigated the problem. We are now monitoring closely.
- resolved Jun 17, 2025, 09:31 AM UTC
Between 2:12 UTC to 08:45 UTC, we experienced child work item panel not loading intermittently for Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.
Jira, JWM and JSM Email Automations delays for some users
Affected: Automation for Jira
Timeline · 2 updates
- investigating Jun 13, 2025, 05:40 AM UTC
We are aware of some customers having delays receiving emails from their Jira, JWM and JSM automations. Our team is looking into this issue with urgency and will provide further update when available.
- resolved Jun 13, 2025, 07:11 AM UTC
The issues causing delayed emails from Jira have been resolved, and services are functioning normally for all affected users.
Customers may experience delays receiving emails
Affected: Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignupAutomation for Jira
Timeline · 2 updates
- investigating Jun 04, 2025, 05:17 PM UTC
We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas and Compass Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.
- resolved Jun 04, 2025, 05:59 PM UTC
Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass. The issue has been resolved and the service is operating normally.
Administration is unreachable
Affected: Administration
Timeline · 3 updates
- investigating May 27, 2025, 06:53 AM UTC
We are aware of an issue where users are receiving a 403 error when attempting to reach Administration. Our team is looking into this issue with urgency and will provide an update as soon as possible.
- monitoring May 27, 2025, 07:33 AM UTC
The issues causing access problems to Administration have been resolved, and services are now functioning normally for all affected customers. We will monitor it closely for the next 30 minutes to ensure stability.
- resolved May 27, 2025, 07:56 AM UTC
The issue with the Administration accessibility has now been resolved, and the service is operating normally for all affected customers.