JazzHR experienced a critical incident on February 11, 2025 affecting API and Application, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
APIApplication
Update timeline
- investigating Feb 11, 2025, 05:31 AM UTC
We are currently experiencing a complete outage of JazzHR and all associated backend services. Our team is actively investigating the issue to identify the root cause and restore functionality as quickly as possible. We appreciate your patience during this time and will provide updates as more information becomes available.
- identified Feb 11, 2025, 05:39 AM UTC
The issue has been identified. We tried to change our DNS-related services, and that affected the database services, and a fix is being implemented.
- monitoring Feb 11, 2025, 07:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 11, 2025, 07:47 AM UTC
This incident has been resolved.