JazzHR experienced a major incident on April 9, 2025 affecting Application, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Application
Update timeline
- identified Apr 09, 2025, 08:16 AM UTC
We are currently investigating an intermittent issue where some customers are experiencing problems with logging in and accessing certain parts of the application. This issue appears to occur sporadically and may be linked to recent updates to our database. We understand how important it is for you to access the application without disruption, and we are working to resolve this as quickly as possible.
- monitoring Apr 09, 2025, 08:21 AM UTC
We have applied the fix and now monitoring.
- resolved Apr 09, 2025, 08:31 AM UTC
This incident has been resolved.