Jamf experienced a minor incident on June 23, 2026 affecting us-west-2: Jamf Protect, lasting 19h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 23, 2026, 05:42 PM UTC
Incident Summary: Degraded Performance in Jamf Protect for macOS, Customer Impact: Client machines may experience delays with retrieving configurations, plan updates and checking-in to Jamf Protect backend. Status: The issue is under active investigation by our Engineering teams. We appreciate your patience and are committed to resolving this as swiftly as possible.
- identified Jun 23, 2026, 06:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 23, 2026, 08:57 PM UTC
A fix has been implemented and we are monitoring the results. Performance is expected to continually improve over the next several hours.
- resolved Jun 24, 2026, 01:08 PM UTC
This incident has been resolved. In the process we've reverted from version 8.16.0 to 8.15.0. Please refer to the Jamf Protect macOS Security Portal Release Notes for future updates.