Jama Software experienced a major incident on August 6, 2026 affecting Connect, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Connect
Update timeline
- investigating Aug 06, 2026, 05:11 PM UTC
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
- monitoring Aug 06, 2026, 05:40 PM UTC
We have implemented a fix for the issues and are monitoring the results.
- resolved Aug 06, 2026, 05:54 PM UTC
The Jama Software engineering team has identified and resolved the partial outage issue. We will continue to monitor the situation but expect no further disruptions.