Jama Software experienced a critical incident on August 4, 2026 affecting Connect, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Connect
Update timeline
- investigating Aug 04, 2026, 04:29 PM UTC
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
- identified Aug 04, 2026, 04:58 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 04, 2026, 05:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 04, 2026, 05:57 PM UTC
This incident has been resolved.