Jama Software Outage History

Jama Software had 8 outages in the last 2 years totaling 65h 40m of downtime — averaging 0.3 incidents per month.

There were 8 Jama Software outages since August 22, 2024 totaling 65h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.jamasoftware.com

Critical August 4, 2026

Jama Connect Status

Detected by Pingoru: Aug 04, 2026, 04:29 PM UTC
Resolved: Aug 04, 2026, 05:57 PM UTC
Duration: 1h 27m

Affected: Connect

Timeline · 4 updates

investigating Aug 04, 2026, 04:29 PM UTC

We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
identified Aug 04, 2026, 04:58 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Aug 04, 2026, 05:12 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 04, 2026, 05:57 PM UTC

This incident has been resolved.

Read the full incident report →

Major May 24, 2026

Jama Connect Performance Degredation

Detected by Pingoru: May 24, 2026, 01:15 AM UTC
Resolved: May 24, 2026, 03:03 AM UTC
Duration: 1h 48m

Affected: Connect

Timeline · 5 updates

investigating May 24, 2026, 01:15 AM UTC

We are currently investigating this issue.
investigating May 24, 2026, 01:39 AM UTC

We are continuing to investigate this issue.
investigating May 24, 2026, 01:47 AM UTC

We are continuing to investigate this issue.
monitoring May 24, 2026, 02:54 AM UTC

A fix has been implemented and we are monitoring the results.
resolved May 24, 2026, 03:03 AM UTC

This incident has been resolved.

Read the full incident report →

Critical March 1, 2025

Jama Connect Currently Unavailable

Detected by Pingoru: Mar 01, 2025, 12:26 AM UTC
Resolved: Mar 01, 2025, 01:23 AM UTC
Duration: 57m

Affected: Connect

Timeline · 8 updates

investigating Mar 01, 2025, 12:26 AM UTC

We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
investigating Mar 01, 2025, 12:29 AM UTC

We are continuing to investigate this issue.
investigating Mar 01, 2025, 12:56 AM UTC

The Jama Software engineering team is continuing to investigate the root cause of the ongoing outage issue.
identified Mar 01, 2025, 01:07 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Mar 01, 2025, 01:16 AM UTC

We have implemented a fix for the issues and are monitoring the results.
monitoring Mar 01, 2025, 01:16 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Mar 01, 2025, 01:16 AM UTC

We are continuing to monitor for any further issues.
resolved Mar 01, 2025, 01:23 AM UTC

The Jama Software engineering team has identified and resolved the outage issue. We will continue to monitor the situation but expect no further disruptions.

Read the full incident report →

Minor December 17, 2024

Jama Connect Performance Degradation

Detected by Pingoru: Dec 17, 2024, 02:03 PM UTC
Resolved: Dec 17, 2024, 02:30 PM UTC
Duration: 27m

Affected: Connect

Timeline · 2 updates

investigating Dec 17, 2024, 02:03 PM UTC

Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
resolved Dec 17, 2024, 02:30 PM UTC

The Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.

Read the full incident report →

Major December 16, 2024

Jama Connect currently unavailable

Detected by Pingoru: Dec 16, 2024, 11:14 PM UTC
Resolved: Dec 17, 2024, 12:10 AM UTC
Duration: 55m

Affected: Connect

Timeline · 5 updates

investigating Dec 16, 2024, 11:14 PM UTC

We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
investigating Dec 16, 2024, 11:42 PM UTC

The Jama Software engineering team is continuing to investigate the root cause of the ongoing outage issue.
identified Dec 17, 2024, 12:05 AM UTC

We have identified the source of the issue and are working to resolve it.
identified Dec 17, 2024, 12:05 AM UTC

We are continuing to work on a fix for this issue.
resolved Dec 17, 2024, 12:10 AM UTC

The Jama Software engineering team has identified and resolved the outage issue. We will continue to monitor the situation but expect no further disruptions.

Read the full incident report →

Minor December 11, 2024

Jama Connect performance degradation

Detected by Pingoru: Dec 11, 2024, 12:00 AM UTC
Resolved: Dec 13, 2024, 08:11 AM UTC
Duration: 2d 8h

Affected: Connect

Timeline · 6 updates

investigating Dec 11, 2024, 12:00 AM UTC

Some customers have reported degraded performance of their Jama Connect instance when using TraceView. Our team has been notified and is investigating the issue. We are continuing to investigate and will update this site with the latest information.
investigating Dec 11, 2024, 12:46 AM UTC

We are continuing to investigate this issue.
investigating Dec 11, 2024, 05:40 PM UTC

We are continuing to investigate this issue.
investigating Dec 12, 2024, 08:07 PM UTC

We are continuing to investigate this issue.
monitoring Dec 13, 2024, 08:07 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Dec 13, 2024, 08:11 AM UTC

This incident has been resolved.

Read the full incident report →

Major September 19, 2024

Jama Connect Currently Under Monitoring

Detected by Pingoru: Sep 19, 2024, 09:33 PM UTC
Resolved: Sep 20, 2024, 12:08 AM UTC
Duration: 2h 34m

Affected: Connect

Timeline · 5 updates

investigating Sep 19, 2024, 09:33 PM UTC

We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
identified Sep 19, 2024, 10:04 PM UTC

We have identified the source of the issue and are working to resolve it.
identified Sep 19, 2024, 10:43 PM UTC

We have identified the source of the issue and are working to resolve it.
monitoring Sep 19, 2024, 11:24 PM UTC

We have implemented a fix for the issues and are monitoring the results.
resolved Sep 20, 2024, 12:08 AM UTC

This incident has been resolved.

Read the full incident report →

Major August 22, 2024

Jama Connect Interchange currently unavailable

Detected by Pingoru: Aug 22, 2024, 06:32 PM UTC
Resolved: Aug 22, 2024, 07:50 PM UTC
Duration: 1h 18m

Affected: InterchangeInterchange

Timeline · 4 updates

identified Aug 22, 2024, 06:32 PM UTC

We are investigating reports of customers unable to access Jama Connect Interchange. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
identified Aug 22, 2024, 06:54 PM UTC

We have identified the source of the issue and are working to resolve it.
monitoring Aug 22, 2024, 07:18 PM UTC

We have implemented a fix for the issue and are monitoring the results.
resolved Aug 22, 2024, 07:50 PM UTC

The Jama Software engineering team has identified and resolved the outage issue. We will continue to monitor the situation but expect no further disruptions.

Read the full incident report →