Jama Software experienced a major incident on June 20, 2025 affecting Connect, lasting 2h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2025, 06:55 AM UTC
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
- investigating Jun 20, 2025, 07:20 AM UTC
We are continuing to investigate this issue.
- identified Jun 20, 2025, 08:02 AM UTC
We have identified the source of the issue and are working to resolve it.
- identified Jun 20, 2025, 08:34 AM UTC
We have identified the source of the issue and are working to resolve it.
- monitoring Jun 20, 2025, 09:14 AM UTC
We have implemented a fix for the issues and are monitoring the results.
- resolved Jun 20, 2025, 09:32 AM UTC
The Jama Software engineering team has identified and resolved the degradation performance issue. We will continue to monitor the situation but expect no further disruptions.