Jama Software experienced a major incident on October 23, 2025 affecting Connect, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Connect
Update timeline
- investigating Oct 23, 2025, 07:24 PM UTC
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
- identified Oct 23, 2025, 07:45 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 23, 2025, 07:58 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 23, 2025, 07:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 23, 2025, 08:06 PM UTC
This incident has been resolved.