Jama Software experienced a minor incident on November 12, 2025 affecting Connect, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Connect
Update timeline
- investigating Nov 12, 2025, 06:36 PM UTC
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
- identified Nov 12, 2025, 06:38 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 12, 2025, 06:49 PM UTC
A fix has been implemented and we are monitoring the results. Monitoring will continue for any further issues.