Jama Software experienced a major incident on February 25, 2026 affecting Connect, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 25, 2026, 08:14 PM UTC
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
- identified Feb 25, 2026, 08:30 PM UTC
We have identified the source of the issue and are working to resolve it.
- monitoring Feb 25, 2026, 08:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 25, 2026, 08:47 PM UTC
The Jama Software engineering team has identified and resolved the issue. We will continue to monitor the situation but expect no further disruptions.