Jama Software experienced a major incident on April 16, 2026 affecting Connect, lasting 6h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2026, 10:43 AM UTC
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
- investigating Apr 16, 2026, 11:45 AM UTC
We are continuing to investigate this issue.
- investigating Apr 16, 2026, 12:14 PM UTC
We are continuing to investigate this issue.
- investigating Apr 16, 2026, 12:33 PM UTC
We are continuing to investigate this issue.
- investigating Apr 16, 2026, 01:12 PM UTC
We are continuing to investigate this issue.
- investigating Apr 16, 2026, 02:04 PM UTC
We are continuing to investigate this issue.
- investigating Apr 16, 2026, 02:19 PM UTC
We are continuing to investigate this issue.
- identified Apr 16, 2026, 02:21 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 16, 2026, 02:23 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 16, 2026, 02:23 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 16, 2026, 02:59 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 16, 2026, 03:41 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 16, 2026, 04:08 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 16, 2026, 04:33 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 16, 2026, 04:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 16, 2026, 04:57 PM UTC
This incident has been resolved.