Jama Software experienced a minor incident on June 19, 2026 affecting Connect, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 19, 2026, 09:43 PM UTC
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
- investigating Jun 19, 2026, 10:28 PM UTC
The Jama Software engineering team is continuing to investigate the root cause of the ongoing performance degradation issue.
- monitoring Jun 19, 2026, 10:33 PM UTC
We have implemented a fix for the issues and are monitoring the results.
- resolved Jun 19, 2026, 11:00 PM UTC
The Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.