Jama Software Outage History

Jama Software is up right now

Jama Software had 8 outages in the last 2 years totaling 67h 15m of downtime — averaging 0.3 incidents per month.

There were 8 Jama Software outages since June 10, 2024 totaling 67h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.jamasoftware.com

Minor May 20, 2026

Jama Connect Performance Degredation

Detected by Pingoru
May 20, 2026, 12:58 PM UTC
Resolved
May 20, 2026, 04:07 PM UTC
Duration
3h 8m
Affected: ConnectConnect
Timeline · 4 updates
  1. investigating May 20, 2026, 12:58 PM UTC

    We are currently investigating the issue.

  2. monitoring May 20, 2026, 01:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 20, 2026, 01:41 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 20, 2026, 04:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 30, 2026

Jama Connect Status

Detected by Pingoru
Apr 30, 2026, 11:52 AM UTC
Resolved
Apr 30, 2026, 01:33 PM UTC
Duration
1h 41m
Affected: Connect
Timeline · 6 updates
  1. investigating Apr 30, 2026, 11:52 AM UTC

    Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

  2. investigating Apr 30, 2026, 12:24 PM UTC

    The Jama Software engineering team is continuing to investigate the root cause of the ongoing performance degradation issue.

  3. monitoring Apr 30, 2026, 12:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 30, 2026, 12:49 PM UTC

    We have implemented a fix for the issues and are monitoring the results.

  5. monitoring Apr 30, 2026, 12:50 PM UTC

    We have implemented a fix for the issues and are monitoring the results.

  6. resolved Apr 30, 2026, 01:33 PM UTC

    The Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.

Read the full incident report →

Critical March 1, 2025

Jama Connect Currently Unavailable

Detected by Pingoru
Mar 01, 2025, 12:26 AM UTC
Resolved
Mar 01, 2025, 01:23 AM UTC
Duration
57m
Affected: Connect
Timeline · 8 updates
  1. investigating Mar 01, 2025, 12:26 AM UTC

    We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.

  2. investigating Mar 01, 2025, 12:29 AM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 01, 2025, 12:56 AM UTC

    The Jama Software engineering team is continuing to investigate the root cause of the ongoing outage issue.

  4. identified Mar 01, 2025, 01:07 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Mar 01, 2025, 01:16 AM UTC

    We have implemented a fix for the issues and are monitoring the results.

  6. monitoring Mar 01, 2025, 01:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Mar 01, 2025, 01:16 AM UTC

    We are continuing to monitor for any further issues.

  8. resolved Mar 01, 2025, 01:23 AM UTC

    The Jama Software engineering team has identified and resolved the outage issue. We will continue to monitor the situation but expect no further disruptions.

Read the full incident report →

Minor December 17, 2024

Jama Connect Performance Degradation

Detected by Pingoru
Dec 17, 2024, 02:03 PM UTC
Resolved
Dec 17, 2024, 02:30 PM UTC
Duration
27m
Affected: Connect
Timeline · 2 updates
  1. investigating Dec 17, 2024, 02:03 PM UTC

    Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

  2. resolved Dec 17, 2024, 02:30 PM UTC

    The Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.

Read the full incident report →

Major December 16, 2024

Jama Connect currently unavailable

Detected by Pingoru
Dec 16, 2024, 11:14 PM UTC
Resolved
Dec 17, 2024, 12:10 AM UTC
Duration
55m
Affected: Connect
Timeline · 5 updates
  1. investigating Dec 16, 2024, 11:14 PM UTC

    We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.

  2. investigating Dec 16, 2024, 11:42 PM UTC

    The Jama Software engineering team is continuing to investigate the root cause of the ongoing outage issue.

  3. identified Dec 17, 2024, 12:05 AM UTC

    We have identified the source of the issue and are working to resolve it.

  4. identified Dec 17, 2024, 12:05 AM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Dec 17, 2024, 12:10 AM UTC

    The Jama Software engineering team has identified and resolved the outage issue. We will continue to monitor the situation but expect no further disruptions.

Read the full incident report →

Minor December 11, 2024

Jama Connect performance degradation

Detected by Pingoru
Dec 11, 2024, 12:00 AM UTC
Resolved
Dec 13, 2024, 08:11 AM UTC
Duration
2d 8h
Affected: Connect
Timeline · 6 updates
  1. investigating Dec 11, 2024, 12:00 AM UTC

    Some customers have reported degraded performance of their Jama Connect instance when using TraceView. Our team has been notified and is investigating the issue. We are continuing to investigate and will update this site with the latest information.

  2. investigating Dec 11, 2024, 12:46 AM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 11, 2024, 05:40 PM UTC

    We are continuing to investigate this issue.

  4. investigating Dec 12, 2024, 08:07 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Dec 13, 2024, 08:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Dec 13, 2024, 08:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 19, 2024

Jama Connect Currently Under Monitoring

Detected by Pingoru
Sep 19, 2024, 09:33 PM UTC
Resolved
Sep 20, 2024, 12:08 AM UTC
Duration
2h 34m
Affected: Connect
Timeline · 5 updates
  1. investigating Sep 19, 2024, 09:33 PM UTC

    We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.

  2. identified Sep 19, 2024, 10:04 PM UTC

    We have identified the source of the issue and are working to resolve it.

  3. identified Sep 19, 2024, 10:43 PM UTC

    We have identified the source of the issue and are working to resolve it.

  4. monitoring Sep 19, 2024, 11:24 PM UTC

    We have implemented a fix for the issues and are monitoring the results.

  5. resolved Sep 20, 2024, 12:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 22, 2024

Jama Connect Interchange currently unavailable

Detected by Pingoru
Aug 22, 2024, 06:32 PM UTC
Resolved
Aug 22, 2024, 07:50 PM UTC
Duration
1h 18m
Affected: Jama Connect InterchangeJama Connect Interchange
Timeline · 4 updates
  1. identified Aug 22, 2024, 06:32 PM UTC

    We are investigating reports of customers unable to access Jama Connect Interchange. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.

  2. identified Aug 22, 2024, 06:54 PM UTC

    We have identified the source of the issue and are working to resolve it.

  3. monitoring Aug 22, 2024, 07:18 PM UTC

    We have implemented a fix for the issue and are monitoring the results.

  4. resolved Aug 22, 2024, 07:50 PM UTC

    The Jama Software engineering team has identified and resolved the outage issue. We will continue to monitor the situation but expect no further disruptions.

Read the full incident report →