Jama Software experienced a minor incident on October 13, 2026 affecting Connect, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Connect
Update timeline
- investigating Oct 13, 2026, 05:20 AM UTC
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
- identified Oct 13, 2026, 05:36 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 13, 2026, 05:43 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 13, 2026, 05:51 AM UTC
This incident has been resolved.