Jama Software experienced a major incident on October 11, 2026 affecting Connect, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 11, 2026, 03:26 PM UTC
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
- identified Oct 11, 2026, 03:48 PM UTC
We have identified the source of the issue and are working to resolve it.
- identified Oct 11, 2026, 04:15 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 11, 2026, 05:27 PM UTC
We have implemented a fix for the issues and are monitoring the results.
- resolved Oct 11, 2026, 05:37 PM UTC
The Jama Software engineering team has identified and resolved the outage issue. We will continue to monitor the situation but expect no further disruptions.