Jam had 6 outages in the last 2 years — averaging 0.2 incidents per month.
There were 6 Jam outages since July 28, 2025. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an incident where Jam uploads are backed up and taking a long time to upload to the dashboard. The jams are saved and stored, but our queue of uploads is backed up.
This incident has been resolved.
Type: Incident Duration: 17 hours and 40 minutes Affected Components: Chrome extension Apr 14, 14:39:28 GMT+0 - Identified - We have identified an issue where the Jam extension does not load after the recent Chromium update. We are currently working on a fix. Apr 14, 17:43:32 GMT+0 - Identified - The incident involving the extension not loading properly has been resolved. Please upgrade to extension version `5.61.3.` Apr 15, 08:19:36 GMT+0 - Resolved - The issue is resolved, the fix is implemented on the latest extension version (5.61.3).
Type: Incident Duration: 55 minutes Affected Components: Website, API, Linear integration, Instant replay, Slack integration, GitHub integration, Screenshot, Azure Integration, Jira integration, Chrome extension, Asana integration, SSO, Video Nov 18, 15:31:55 GMT+0 - Identified - We are currently experiencing some intermittent errors with Jam due to the global cloudflare outage. We are currently monitoring the situation and will update this page once it is completely resolved. Nov 18, 16:26:38 GMT+0 - Resolved - This incident has been resolved. We are no longer seeing degraded performance or outages due to the cloud flare outage. Jam should be operating as expected.
Type: Incident Duration: 1 hour and 47 minutes Affected Components: API Oct 2, 22:18:38 GMT+0 - Resolved - This incident has been resolved. Oct 2, 20:32:04 GMT+0 - Investigating - We are currently investigating an outage using the Intercom integration. Oct 2, 21:51:22 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 2, 20:32:21 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 2, 21:50:57 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.
Type: Incident Duration: 1 hour and 40 minutes Affected Components: Instant replay, GitHub integration, Website, Asana integration, Linear integration, Jira integration, Slack integration, Video, Screenshot, Azure Integration, Chrome extension, API, SSO Aug 29, 17:14:03 GMT+0 - Identified - We are currently investigating this incident. Users will not be able to login at this time. We are hoping this will be resolved quickly. Aug 29, 18:15:10 GMT+0 - Resolved - This incident has been resolved and we are monitoring for any changes. Aug 29, 18:15:48 GMT+0 - Monitoring - We have implemented a fix and Jam should be operational again. We will continue to monitor the situation Aug 29, 18:54:22 GMT+0 - Resolved - This incident has been resolved, and we will continue to monitor.
Type: Incident Duration: 28 minutes Affected Components: SSO Jul 28, 18:32:33 GMT+0 - Identified - There is an issue impacting our SSO users. We have identified the cause and a fix is currently being implemented. Jul 28, 19:00:51 GMT+0 - Resolved - This incident has been resolved.