itsmeDigitalID incident

itsme® P1 Incident

Critical Resolved View vendor source →

itsmeDigitalID experienced a critical incident on October 20, 2023 affecting Production - Identity - OIDC private key JWT and Production - Identity - OIDC private key JWT and 1 more component, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2023, 07:29 AM UTC
Resolved
Oct 20, 2023, 09:40 AM UTC
Duration
2h 10m
Detected by Pingoru
Oct 20, 2023, 07:29 AM UTC

Affected components

Production - Identity - OIDC private key JWTProduction - Identity - OIDC private key JWTProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - OASIS DSSProduction - Account ManagementProduction - Account Management

Update timeline

  1. investigating Oct 20, 2023, 07:29 AM UTC

    Dear Partner, Since 09:15 AM CET, we are experiencing a technical problem, impacting 50% or more of our transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. identified Oct 20, 2023, 09:07 AM UTC

    Dear Partner, Our technical team found the root cause, which is related to Azure services and is currently being addressed. Our Identity services have already been restored in the meantime. We will keep you informed of progress on other services. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  3. resolved Oct 20, 2023, 09:40 AM UTC

    Dear Partner, Our services have been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]