itsmeDigitalID incident

itsme® P1 Incident

Critical Resolved View vendor source →

itsmeDigitalID experienced a critical incident on November 28, 2023 affecting Production - Identity - OIDC private key JWT and Production - Identity - OIDC private key JWT and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2023, 10:32 AM UTC
Resolved
Nov 28, 2023, 10:54 AM UTC
Duration
22m
Detected by Pingoru
Nov 28, 2023, 10:32 AM UTC

Affected components

Production - Identity - OIDC private key JWTProduction - Identity - OIDC private key JWTProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - OASIS DSSProduction - Account ManagementProduction - Account Management

Update timeline

  1. investigating Nov 28, 2023, 10:32 AM UTC

    Dear Partner, Since around 11:00 AM CET, we are experiencing a technical problem, impacting 50% or more of our transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. resolved Nov 28, 2023, 10:54 AM UTC

    Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]