itsmeDigitalID incident

itsme® P1 Incident - Client Secret only

Critical Resolved View vendor source →

itsmeDigitalID experienced a critical incident on November 28, 2023 affecting Production - Identity - OIDC private key JWT and Production - Identity - OIDC private key JWT and 1 more component, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2023, 08:32 AM UTC
Resolved
Nov 28, 2023, 11:00 AM UTC
Duration
2h 27m
Detected by Pingoru
Nov 28, 2023, 08:32 AM UTC

Affected components

Production - Identity - OIDC private key JWTProduction - Identity - OIDC private key JWTProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - OASIS DSSProduction - Account ManagementProduction - Account Management

Update timeline

  1. investigating Nov 28, 2023, 08:32 AM UTC

    Dear Partner, We currently encounter an issue with Partners using Client Secret. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. identified Nov 28, 2023, 09:18 AM UTC

    Dear Partner, Our technical teams found the root cause and works on a solution. We will keep you posted on evolution. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  3. resolved Nov 28, 2023, 11:00 AM UTC

    Dear Partner, Our solution related to Client Secret issue has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]