itsmeDigitalID incident

itsme® Qualified Electronic Signature - certificate creation issue

Major Resolved View vendor source →

itsmeDigitalID experienced a major incident on November 30, 2023 affecting Production - Identity - OIDC private key JWT and Production - Identity - OIDC private key JWT and 1 more component, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2023, 07:33 PM UTC
Resolved
Nov 30, 2023, 10:56 PM UTC
Duration
3h 23m
Detected by Pingoru
Nov 30, 2023, 07:33 PM UTC

Affected components

Production - Identity - OIDC private key JWTProduction - Identity - OIDC private key JWTProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - OASIS DSSProduction - Account ManagementProduction - Account Management

Update timeline

  1. identified Nov 30, 2023, 09:25 PM UTC

    Dear Partner, Since 8:33 PM CET, we are experiencing a problem preventing creation of Qualified Electronic Signature certificates (end user already having a certificate are hence not impacted). We liaise with our certificate provider to solve the issue as soon as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. resolved Nov 30, 2023, 10:56 PM UTC

    Dear Partner, Service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]