itsmeDigitalID incident

itsme® P2 Incident

Notice Resolved View vendor source →

itsmeDigitalID experienced a notice incident on January 22, 2024 affecting Production - Identity - OIDC private key JWT and Production - Identity - OIDC private key JWT and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2024, 10:01 AM UTC
Resolved
Jan 22, 2024, 10:25 AM UTC
Duration
24m
Detected by Pingoru
Jan 22, 2024, 10:01 AM UTC

Affected components

Production - Identity - OIDC private key JWTProduction - Identity - OIDC private key JWTProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - OASIS DSSProduction - Account ManagementProduction - Account Management

Update timeline

  1. investigating Jan 22, 2024, 10:01 AM UTC

    Dear Partner, Since today 22/01/2024 at about 10:00 AM CET, we are experiencing a technical problem, impacting between 20 and 50% of our Qualified Electronic Signature transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. resolved Jan 22, 2024, 10:25 AM UTC

    Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]