itsmeDigitalID incident

itsme® P3 Incident

Major Resolved View vendor source →

itsmeDigitalID experienced a major incident on January 24, 2024 affecting Production - Identity - OIDC private key JWT and Production - Identity - OIDC private key JWT and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2024, 10:47 AM UTC
Resolved
Jan 24, 2024, 11:00 AM UTC
Duration
13m
Detected by Pingoru
Jan 24, 2024, 10:47 AM UTC

Affected components

Production - Identity - OIDC private key JWTProduction - Identity - OIDC private key JWTProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - OASIS DSSProduction - Account ManagementProduction - Account Management

Update timeline

  1. investigating Jan 24, 2024, 10:47 AM UTC

    Dear Partner, Since approximately 11:00 AM CET, we are experiencing an issue affecting end user enrolments via eID. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. resolved Jan 24, 2024, 01:00 PM UTC

    Dear Partner, A solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]