itsmeDigitalID incident

itsme® account enrolment / (un)block Incident

Major Resolved View vendor source →

itsmeDigitalID experienced a major incident on April 23, 2024 affecting Production - Identity - OIDC private key JWT and Production - Identity - OIDC private key JWT and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2024, 03:17 PM UTC
Resolved
Apr 23, 2024, 04:28 PM UTC
Duration
1h 11m
Detected by Pingoru
Apr 23, 2024, 03:17 PM UTC

Affected components

Production - Identity - OIDC private key JWTProduction - Identity - OIDC private key JWTProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - OASIS DSSProduction - Account ManagementProduction - Account Management

Update timeline

  1. investigating Apr 23, 2024, 03:17 PM UTC

    Dear Partner, Since approximately 5 PM CET, we are experiencing a technical problem related to SMS distribution to end users which prevents account enrolment / (un)block. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. resolved Apr 23, 2024, 04:28 PM UTC

    Dear Partner, The service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]