itsmeDigitalID incident

itsme® P2 Incident - Activation through eID is unavailable

Major Resolved View vendor source →

itsmeDigitalID experienced a major incident on May 3, 2024 affecting Production - Identity - OIDC private key JWT and Production - Identity - OIDC private key JWT and 1 more component, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2024, 05:55 AM UTC
Resolved
May 03, 2024, 08:22 AM UTC
Duration
2h 27m
Detected by Pingoru
May 03, 2024, 05:55 AM UTC

Affected components

Production - Identity - OIDC private key JWTProduction - Identity - OIDC private key JWTProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - OASIS DSSProduction - Account ManagementProduction - Account Management

Update timeline

  1. investigating May 03, 2024, 05:55 AM UTC

    Dear Partner, Since 18h15 CET, we are experiencing a technical problem, impacting the activation of itsme via eID. Activation through your bank is still possible. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. resolved May 03, 2024, 08:22 AM UTC

    Dear Partner, Our supplier has restored the service. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]