itsmeDigitalID incident

itsme® Incident - Qualified electronic Signature - Certificate Creation

Major Resolved View vendor source →

itsmeDigitalID experienced a major incident on July 11, 2024 affecting Production - Identity - OIDC private key JWT and Production - Identity - OIDC private key JWT and 1 more component, lasting 13h 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2024, 04:17 PM UTC
Resolved
Jul 12, 2024, 06:07 AM UTC
Duration
13h 50m
Detected by Pingoru
Jul 11, 2024, 04:17 PM UTC

Affected components

Production - Identity - OIDC private key JWTProduction - Identity - OIDC private key JWTProduction - Identity - OIDC Client SecretProduction - Identity - OIDC Client SecretProduction - Identity - SOAPProduction - Identity - SOAPProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - CSCProduction - Qualified Electronic Signature - CSC

Update timeline

  1. investigating Jul 11, 2024, 04:17 PM UTC

    Dear Partner, Since about 5:19 PM CET, we are experiencing a technical problem on Qualified electronic Signature Certificate Creation. End users having already a valid certificate won't be impacted, only those that need to create a new one will be blocked. We are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. resolved Jul 12, 2024, 06:07 AM UTC

    Dear Partner, The service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]