itsmeDigitalID incident

itsme® Incident

Critical Resolved View vendor source →

itsmeDigitalID experienced a critical incident on July 20, 2024 affecting Production - Identity - OIDC private key JWT and Production - Identity - OIDC private key JWT and 1 more component, lasting 22h 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2024, 03:59 PM UTC
Resolved
Jul 21, 2024, 02:38 PM UTC
Duration
22h 39m
Detected by Pingoru
Jul 20, 2024, 03:59 PM UTC

Affected components

Production - Identity - OIDC private key JWTProduction - Identity - OIDC private key JWTProduction - Identity - OIDC Client SecretProduction - Identity - OIDC Client SecretProduction - Identity - SOAPProduction - Identity - SOAPProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - CSCProduction - Qualified Electronic Signature - CSC

Update timeline

  1. investigating Jul 20, 2024, 03:59 PM UTC

    Dear Partner, We are currently experiencing a technical problem, impacting Electronic signature. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. monitoring Jul 20, 2024, 04:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 21, 2024, 02:38 PM UTC

    Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]