itsmeDigitalID incident

itsme® Qualified Electronic Signature Incident - certificate creation down

itsmeDigitalID experienced a major incident on February 3, 2025 affecting Production - Identity - OIDC private key JWT and Production - Identity - OIDC private key JWT and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started: Feb 03, 2025, 08:35 AM UTC
Resolved: Feb 03, 2025, 10:19 AM UTC
Duration: 1h 44m
Detected by Pingoru: Feb 03, 2025, 08:35 AM UTC

Affected components

Production - Identity - OIDC private key JWTProduction - Identity - OIDC private key JWTProduction - Identity - OIDC Client SecretProduction - Identity - OIDC Client SecretProduction - Identity - SOAPProduction - Identity - SOAPProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - CSCProduction - Qualified Electronic Signature - CSC

Update timeline

investigating Feb 03, 2025, 08:35 AM UTC

Dear Partner, Since 02/01 at about 5h30 PM CET, the Qualified Electronic Signature services certificate creation is down. This does not impact end users having already a certificate but new end users would not be able to create a certificate and hence to sign. There is no impact at all for our other services. The root cause is identified at one of our partners with which we are working to get the service back running. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
resolved Feb 03, 2025, 10:19 AM UTC

Dear Partner, Fix has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]