itsmeDigitalID incident

itsme® enrolment and account management flows down

itsmeDigitalID experienced a major incident on February 4, 2025 affecting Production - Identity - OIDC private key JWT and Production - Identity - OIDC private key JWT and 1 more component, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started: Feb 04, 2025, 04:25 PM UTC
Resolved: Feb 04, 2025, 05:40 PM UTC
Duration: 1h 14m
Detected by Pingoru: Feb 04, 2025, 04:25 PM UTC

Affected components

Production - Identity - OIDC private key JWTProduction - Identity - OIDC private key JWTProduction - Identity - OIDC Client SecretProduction - Identity - OIDC Client SecretProduction - Identity - SOAPProduction - Identity - SOAPProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - OASIS DSSProduction - Qualified Electronic Signature - CSCProduction - Qualified Electronic Signature - CSC

Update timeline

identified Feb 04, 2025, 04:25 PM UTC

Dear Partner, Please be informed that SMS sending is currently down, which prevents enrolment and account management flows to be performed by end users. We are following the situation closely with our SMS provider. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
resolved Feb 04, 2025, 05:40 PM UTC

Dear Partner, Please be informed that the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]